EBA · 2025_7410 Rejected question

Definition of landline services

Regulation
Regulation (EU) No 2022/2554 (DORA Reg)
Article
3, para. 21
Topic
ICT-related incidents (management / classification / reporting)
Submitted by
Law firm
Submitted
2025-04-11

Question

What are landline services in this context? Could it include fiber optics (e.g., black fiber)?

Background

The DORA regulation (Article 3(21)) defines an ICT Service as: " Digital and data services provided through ICT systems to one or more internal or external users on an ongoing basis, including hardware as a service and hardware services, which includes the provision of technical support via software or firmware updates by the hardware provider. This excludes traditional analogue telephone services" . The preamble (Point 35) clarifies that the definition should be interpreted widely, excluding only traditional analogue telephone services such as Public Switched Telephone Network (PSTN), landline services, Plain Old Telephone Service (POTS), or fixed-line telephone services.
No answer published yet.

Original source: European Banking Authority, Q&A ID 2025_7410

This Q&A is published by European Banking Authority and is non-binding. It does not constitute legal advice. Updated weekly from official ESA sources.

Similar Q&As

More Q&As on this topic

📋 Track EU financial regulation continuously

Forseti monitors EU financial regulation and delivers personalised alerts anchored to verified official sources.

14-day free trial. No credit card required.