Fraud reporting

In accordance with Guidelines 2.11, 7.11 and 7.12 of the  EBA Guidelines on fraud reporting under PSD2 (EBA/GL/2018/05) as amended by the EBA Guidelines EBA/GL/2020/01 , payment transactions and fraudulent payment transactions where a payment card was used should be reported both by the payer’s payment service provider (PSP) (the issuer), and by the payee’s PSP acquiring the payment transaction (the acquirer), as follows: from the issuer’s perspective, under the Data Breakdown C in Annex 2 of the Guidelines; and from the acquirer’s perspective, under the Data Breakdown D in Annex 2 of the Guidelines. As clarified in Q&A 4855 , a refund initiated by a merchant, which in this case acts in its capacity as a payer, is an electronic payment transaction initiated by the payer. Accordingly, refunds initiated by a merchant using a payment card and refunds as a chargeback to the issuer should be reported in accordance with Guidelines 2.11, 7.11 and 7.12.