EIOPA · 1620 - Remedial action to be taken by manufacturer in case of material adverse effect on customer
Other
- Regulation
- (EU) No 2017/2358 - product oversight and governance requirements for insurance
- Topic
- Other
- Submitted
- 2018-07-10
- Answered
- 2019-09-03
Question
Are manufacturers expected to rectify any circumstances that could have an adverse effect for customers?
Answer
Pursuant to Article 7(3) of Delegated Regulation 2017/2358, manufacturers that identify during the lifetime of an insurance product any circumstances related to the insurance product that may have a material adverse affect on the customer, shall take appropriate action to mitigate the situation and prevent further occurrences of the detrimental event. EIOPA cannot provide a specific threshold of circumstances that can be identified as having a material adverse effect on the customer. All circumstances of the specific situation should be taken into consideration in order to determine the appropriate action.
This Q&A is published by European Insurance and Occupational Pensions Authority and is non-binding. It does not constitute legal advice. Updated weekly from official ESA sources.
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