Interpretation of 'Active request for account information'

How should 'active request for account information' by a Payment Service User (PSU) be interpreted the wording of article 36(5)(a)(b) of the RTS SCA?

Account servicing payment service providers (ASPSPs) want to offer the best customer experience, however also needs clarity what an active request for information of the PSU actually is (as these are not part of the 4x a day limitation). Currently it is unclear which actions a customer needs to do (i.e. only opening the app or to swipe/push a button in the app) are needed to update the information showed in the account information overview. The implications are mainly around the resources involved with increasing bandwidth of IT infrastructure. A liberal interpretation of the concept of an ‘active request’ implies more requests/traffic to the API and, thus it is expected by our engineers, a higher infrastructure bandwidth would be required. A liberal interpretation might in example be that opening up an AIS app by a user is already an active request to refresh his/her AIS information – rather than having to perform a separate in app action like hitting a refresh button.